If you need system software support without hardware support, Silicon ServiceSM O/SCare is the program for you. O/SCare includes telephone technical assistance and software updates to ensure that you are always working with the latest, most sophisticated software. Electronic assistance is also provided to streamline the support process.
O/SCare Features
- 5x9 Software Technical Assistance
- Our hardware experts answer your questions, help diagnose failures, and determine whether to dispatch an engineer to your site. To streamline this process, engineers can remotely log onto your machine, using advanced software tools to analyze the system. Coverage hours are from 8 a.m. to 5 p.m. local time, Monday through Friday, excluding Silicon Graphics holidays.
- On-Line Support Tools
- Software Updates
- Information Services
O/SCare Extended Warranty
The O/SCare Extended Warranty supplements your warranty coverage. You may purchase the O/SCare Extended Warranty for terms of one to five years.
This support program is available in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.